:root {
  --dark: #091715;
  --dark2: #122522;
  --aqua: #12c8c4;
  --ink: #182825;
  --muted: #70807c;
  --line: #e2e9e7;
  --canvas: #f4f7f6;
  --white: #fff;
  --red: #e25563;
  --amber: #e5a438;
  --green: #2ba56a;
  --blue: #6574e6;
  --shadow: 0 12px 35px #102d2812;
  --radius: 14px;
}
* {
  box-sizing: border-box;
}
html,
body {
  margin: 0;
  min-height: 100%;
  font-family: Inter, "Segoe UI", Arial, sans-serif;
  color: var(--ink);
  background: var(--canvas);
}
button,
input,
select,
textarea {
  font: inherit;
}
a {
  text-decoration: none;
  color: inherit;
}
button,
a {
  cursor: pointer;
}
.app {
  display: grid;
  grid-template-columns: 250px 1fr;
  min-height: 100vh;
}
.sidebar {
  position: sticky;
  top: 0;
  height: 100vh;
  background: var(--dark);
  color: #fff;
  padding: 24px 16px;
  display: flex;
  flex-direction: column;
  z-index: 10;
}
.brand {
  display: flex;
  align-items: center;
  gap: 13px;
  padding: 0 10px 30px;
  font-weight: 800;
  font-size: 19px;
}
.brand img {
  width: 54px;
  height: 35px;
  object-fit: contain;
}
.sidebar nav {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.sidebar nav a,
.side-bottom > a {
  padding: 12px;
  border-radius: 10px;
  color: #92a29f;
  display: flex;
  align-items: center;
  gap: 12px;
  font-weight: 650;
  font-size: 14px;
}
.sidebar nav a:hover,
.sidebar nav a.active,
.side-bottom > a:hover {
  background: #1a302d;
  color: #fff;
}
.sidebar nav i,
.side-bottom i {
  font-style: normal;
  font-size: 20px;
  width: 23px;
  text-align: center;
}
.side-bottom {
  margin-top: auto;
}
.user-mini {
  border-top: 1px solid #293c39;
  margin-top: 14px;
  padding: 18px 4px 0;
  display: flex;
  align-items: center;
  gap: 9px;
}
.user-mini > span,
.avatar {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--aqua), #147a78);
  display: grid;
  place-items: center;
  color: #fff;
  font-size: 11px;
  font-weight: 800;
  flex: none;
}
.user-mini > div {
  min-width: 0;
  flex: 1;
  display: flex;
  flex-direction: column;
}
.user-mini b {
  font-size: 12px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.user-mini small {
  font-size: 10px;
  color: #8ea09c;
}
.user-mini form button {
  border: 0;
  background: none;
  color: #92a29f;
  font-size: 18px;
}
.workspace {
  min-width: 0;
}
.topbar {
  height: 90px;
  background: #fff;
  border-bottom: 1px solid var(--line);
  padding: 0 28px;
  display: flex;
  align-items: center;
  position: sticky;
  top: 0;
  z-index: 5;
}
.topbar small {
  color: #84928f;
  font-size: 12px;
}
.topbar h1 {
  margin: 5px 0 0;
  font-size: 22px;
}
.top-actions {
  margin-left: auto;
  display: flex;
  align-items: center;
  gap: 10px;
}
.icon {
  width: 40px;
  height: 40px;
  border: 1px solid var(--line);
  border-radius: 10px;
  display: grid;
  place-items: center;
  position: relative;
}
.icon em {
  position: absolute;
  right: -5px;
  top: -6px;
  width: 18px;
  height: 18px;
  background: var(--red);
  border-radius: 50%;
  color: #fff;
  font-size: 9px;
  font-style: normal;
  display: grid;
  place-items: center;
}
.mobile {
  display: none;
  border: 0;
  background: none;
  font-size: 21px;
  margin-right: 10px;
}
.content {
  padding: 26px 28px 45px;
}
.btn {
  display: inline-flex;
  justify-content: center;
  align-items: center;
  border: 1px solid var(--line);
  border-radius: 9px;
  padding: 10px 14px;
  font-weight: 750;
  font-size: 13px;
}
.primary {
  background: var(--aqua);
  border-color: var(--aqua);
  color: #08211f;
}
.primary:hover {
  background: #20d8d4;
}
.secondary {
  background: #fff;
  color: #53625f;
}
.full {
  width: 100%;
}
.flash {
  padding: 12px 15px;
  border-radius: 9px;
  margin-bottom: 15px;
  background: #e7f7ef;
  color: #216a47;
  font-size: 13px;
}
.flash.error {
  background: #fff0f2;
  color: #a42d39;
}
.flash button {
  float: right;
  border: 0;
  background: none;
}
.welcome {
  display: flex;
  align-items: end;
  justify-content: space-between;
  margin-bottom: 22px;
}
.welcome h2 {
  margin: 0 0 6px;
  font-size: 24px;
}
.welcome p {
  margin: 0;
  color: var(--muted);
}
.welcome > span {
  background: #e8efed;
  border-radius: 9px;
  padding: 9px 12px;
  font-size: 12px;
}
.stats {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 14px;
  margin-bottom: 19px;
}
.stats article,
.panel {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: 0 4px 18px #17352f08;
}
.stats article {
  padding: 18px;
}
.stats header {
  display: flex;
  justify-content: space-between;
  color: var(--muted);
  font-size: 13px;
}
.stats header i {
  width: 34px;
  height: 34px;
  border-radius: 9px;
  background: #e7f8f6;
  color: #087c79;
  display: grid;
  place-items: center;
  font-style: normal;
}
.stats strong {
  display: block;
  font-size: 30px;
  margin: 8px 0 3px;
}
.stats small {
  color: #85928f;
}
.two-cols {
  display: grid;
  grid-template-columns: 1.4fr 1fr;
  gap: 18px;
}
.panel > header {
  padding: 18px 20px;
  border-bottom: 1px solid var(--line);
  display: flex;
  justify-content: space-between;
  align-items: center;
}
.panel > header h3 {
  margin: 0;
  font-size: 16px;
}
.panel > header p {
  margin: 4px 0 0;
  color: var(--muted);
  font-size: 12px;
}
.panel > header > a,
.link {
  border: 0;
  background: none;
  color: #088b88;
  font-size: 12px;
  font-weight: 700;
}
.panel-body {
  padding: 8px 20px;
}
.row {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 13px 0;
  border-bottom: 1px solid #edf1f0;
}
.row:last-child {
  border: 0;
}
.row > div {
  min-width: 0;
  flex: 1;
}
.row b {
  display: block;
  font-size: 13px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.row small {
  display: block;
  color: var(--muted);
  font-size: 11px;
  margin-top: 3px;
}
.badge,
.role {
  display: inline-block;
  padding: 5px 8px;
  border-radius: 6px;
  background: #e6f8f6;
  color: #087c79;
  font-size: 11px;
  font-weight: 700;
  white-space: nowrap;
}
.s-en-proceso,
.s-asignado {
  background: #ededff;
  color: #5455aa;
}
.s-pendiente {
  background: #fff2dc;
  color: #906817;
}
.s-resuelto,
.s-cerrado {
  background: #e7f5eb;
  color: #267748;
}
.s-cancelado {
  background: #f1f1f1;
  color: #666;
}
.priority {
  display: inline-block;
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--amber);
  margin-right: 5px;
}
.p-alta,
.p-crítica {
  background: var(--red);
}
.p-baja {
  background: var(--green);
}
.quick {
  padding: 18px;
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}
.quick a {
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 13px;
  min-height: 88px;
  font-size: 18px;
}
.quick a:hover {
  border-color: var(--aqua);
  transform: translateY(-2px);
}
.quick b,
.quick small {
  display: block;
}
.quick b {
  font-size: 13px;
  margin: 8px 0 2px;
}
.quick small {
  font-size: 11px;
  color: var(--muted);
}
.toolbar,
.section-actions {
  display: flex;
  gap: 9px;
  align-items: center;
  margin-bottom: 16px;
}
.toolbar input {
  flex: 1;
}
.toolbar input,
.toolbar select,
.stack input,
.stack select,
.stack textarea,
.form-grid input,
.form-grid select,
.form-grid textarea,
.add-line input,
.add-category input,
.add-category select {
  border: 1px solid var(--line);
  background: #fff;
  border-radius: 9px;
  padding: 11px 12px;
  outline: none;
}
.toolbar input:focus,
.stack input:focus,
.stack textarea:focus,
.form-grid input:focus,
.form-grid textarea:focus {
  border-color: #10aaa7;
  box-shadow: 0 0 0 3px #12c8c422;
}
.section-actions {
  justify-content: space-between;
}
.section-actions p {
  color: var(--muted);
  margin: 0;
}
.table {
  overflow: auto;
  background: #fff;
  border: 1px solid var(--line);
  border-radius: var(--radius);
}
table {
  width: 100%;
  border-collapse: collapse;
  min-width: 850px;
}
th {
  text-align: left;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: #74827f;
  background: #f9fbfa;
  font-size: 11px;
  padding: 13px 15px;
  border-bottom: 1px solid var(--line);
}
td {
  font-size: 13px;
  padding: 14px 15px;
  border-bottom: 1px solid #edf1f0;
}
tbody tr[data-href] {
  cursor: pointer;
}
tbody tr:hover {
  background: #f5fbfa;
}
.empty {
  text-align: center !important;
  padding: 45px !important;
  color: var(--muted);
}
.inline {
  display: inline;
}
.form-panel {
  max-width: 820px;
  margin: auto;
}
.form-grid {
  padding: 22px;
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 17px;
}
.form-grid label,
.stack label {
  font-size: 13px;
  font-weight: 700;
}
.form-grid label > *,
.stack label > * {
  display: block;
  width: 100%;
  margin-top: 7px;
}
.form-grid .full {
  grid-column: 1/-1;
}
.actions {
  display: flex;
  justify-content: flex-end;
  gap: 9px;
}
.detail-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 330px;
  gap: 18px;
}
.ticket-head {
  align-items: flex-start !important;
}
.ticket-head > div {
  min-width: 0;
}
.ticket-head h2 {
  margin: 5px 0 7px;
  font-size: 21px;
}
.ticket-head p {
  font-size: 13px !important;
  line-height: 1.55;
}
.meta {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  background: #fbfcfc;
  border-bottom: 1px solid var(--line);
  padding: 14px 20px;
  gap: 10px;
}
.meta div {
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.meta small {
  color: var(--muted);
  font-size: 10px;
}
.meta b {
  font-size: 12px;
}
.conversation {
  padding: 22px;
  max-height: 460px;
  overflow: auto;
}
.comment {
  display: flex;
  gap: 10px;
  margin-bottom: 20px;
  max-width: 730px;
}
.comment > div {
  min-width: 0;
}
.comment header {
  display: flex;
  gap: 8px;
  font-size: 12px;
}
.comment header small {
  color: var(--muted);
}
.comment p {
  background: #f0f4f3;
  border-radius: 4px 13px 13px;
  padding: 13px 15px;
  font-size: 13px;
  line-height: 1.55;
  margin: 7px 0 0;
}
.comment.mine {
  margin-left: auto;
  flex-direction: row-reverse;
}
.comment.mine header {
  justify-content: flex-end;
}
.comment.mine p {
  background: var(--dark2);
  color: #fff;
  border-radius: 13px 4px 13px;
}
.composer {
  border-top: 1px solid var(--line);
  padding: 14px;
  display: flex;
  gap: 9px;
}
.composer textarea {
  flex: 1;
  border: 1px solid var(--line);
  border-radius: 9px;
  padding: 11px;
  min-height: 72px;
  resize: vertical;
}
.detail-side {
  display: flex;
  flex-direction: column;
  gap: 14px;
}
.stack {
  padding: 18px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}
.files {
  padding: 0 18px 18px;
}
.files a {
  display: block;
  padding: 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  margin-top: 8px;
}
.files b,
.files small {
  display: block;
  font-size: 11px;
}
.files small {
  color: var(--muted);
  margin-top: 3px;
}
.timeline {
  padding: 17px;
}
.timeline > div {
  position: relative;
  border-left: 1px solid var(--line);
  padding: 0 0 17px 15px;
}
.timeline i {
  position: absolute;
  width: 7px;
  height: 7px;
  background: var(--aqua);
  border-radius: 50%;
  left: -4px;
  top: 4px;
}
.timeline b,
.timeline small {
  display: block;
  font-size: 11px;
}
.timeline small,
.timeline p {
  color: var(--muted);
  margin: 3px 0;
  font-size: 10px;
}
.role {
  background: #eef2f1;
  color: #3d4c49;
}
.unread {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--aqua);
}
dialog {
  border: 0;
  padding: 0;
  border-radius: 16px;
  width: min(680px, calc(100% - 30px));
  box-shadow: 0 30px 90px #0006;
}
dialog::backdrop {
  background: #06110fcc;
}
.dialog-card > header {
  display: flex;
  padding: 20px 22px;
  border-bottom: 1px solid var(--line);
}
.dialog-card header h2 {
  margin: 4px 0;
}
.dialog-card header small {
  color: #088b88;
  font-size: 10px;
}
.dialog-card header button {
  margin-left: auto;
  border: 0;
  background: none;
  font-size: 24px;
}
.catalog {
  padding: 10px 18px 18px;
}
.catalog > div {
  display: flex;
  justify-content: space-between;
  align-items: center;
  border-bottom: 1px solid #edf1f0;
  padding: 12px 0;
}
.catalog span b,
.catalog span small {
  display: block;
}
.catalog small {
  color: var(--muted);
  font-size: 10px;
}
.add-line,
.add-category {
  display: flex;
  gap: 8px;
  padding: 17px;
}
.add-line input,
.add-category input:first-of-type {
  flex: 1;
}
.add-category input[type="number"] {
  width: 75px;
}
.report-list {
  padding: 18px;
}
.report-list > div {
  position: relative;
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 8px;
  margin-bottom: 16px;
}
.report-list span,
.report-list b {
  font-size: 12px;
}
.report-list i {
  grid-column: 1/-1;
  height: 7px;
  background: linear-gradient(90deg, var(--aqua), #188c89);
  border-radius: 5px;
}
.gap-top {
  margin-top: 18px;
}
.bare {
  border: 0;
  border-radius: 0;
}
.error-page {
  text-align: center;
  padding: 70px;
}
.error-page > strong {
  font-size: 70px;
  color: var(--aqua);
}
.login {
  min-height: 100vh;
  background:
    radial-gradient(circle at 85% 10%, #183a35 0, transparent 35%), var(--dark);
  display: grid;
  place-items: center;
  padding: 25px;
  color: #fff;
  position: relative;
}
.login-brand {
  position: absolute;
  left: 35px;
  top: 28px;
  display: flex;
  align-items: center;
  gap: 13px;
  font-size: 20px;
  font-weight: 800;
}
.login-brand img {
  width: 66px;
}
.login-card {
  width: min(430px, 100%);
  background: #fff;
  color: var(--ink);
  padding: 38px;
  border-radius: 21px;
  box-shadow: 0 30px 90px #0008;
}
.login-card > small {
  color: #078b88;
  font-weight: 800;
  letter-spacing: 0.14em;
}
.login-card h1 {
  margin: 8px 0;
  font-size: 34px;
}
.login-card > p {
  margin: 0 0 22px;
  color: var(--muted);
}
.login-card label {
  display: block;
  font-size: 13px;
  font-weight: 700;
  margin: 15px 0 7px;
}
.login-card input {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 9px;
  padding: 12px;
}
.password {
  display: flex;
  border: 1px solid var(--line);
  border-radius: 9px;
  overflow: hidden;
}
.password input {
  border: 0;
}
.password button {
  border: 0;
  background: #fff;
  color: #078b88;
  font-weight: 700;
}
.login-card details {
  margin-top: 18px;
  font-size: 11px;
  color: var(--muted);
}
.login-card summary {
  cursor: pointer;
  color: #078b88;
  font-weight: 700;
}
.copyright {
  position: absolute;
  bottom: 20px;
  color: #879995;
}
.nav-icon {
  width: 22px;
  height: 22px;
  filter: invert(68%) sepia(7%) saturate(298%) hue-rotate(119deg);
  transition: 0.2s;
}
.sidebar nav a:hover .nav-icon,
.sidebar nav a.active .nav-icon {
  filter: invert(100%);
}
.icon img {
  width: 21px;
  height: 21px;
}
.delete {
  color: #c43e4c !important;
}
.empty-state {
  text-align: center;
  padding: 36px 20px;
  color: var(--muted);
}
.empty-state b {
  display: block;
  color: var(--ink);
  font-size: 15px;
}
.empty-state p {
  font-size: 13px;
}
.completion-alert {
  background: #e9fbf9;
  border: 1px solid #a9e6e2;
  border-radius: 14px;
  padding: 18px 20px;
  margin-bottom: 17px;
  display: grid;
  grid-template-columns: 1fr minmax(320px, 480px);
  gap: 20px;
  align-items: center;
}
.completion-alert b {
  font-size: 17px;
}
.completion-alert p {
  font-size: 13px;
  color: #456a66;
}
.completion-alert strong {
  font-size: 12px;
}
.completion-alert form {
  display: grid;
  grid-template-columns: 1fr auto auto;
  gap: 8px;
}
.completion-alert textarea {
  grid-column: 1/-1;
  border: 1px solid #b9ddda;
  border-radius: 9px;
  padding: 10px;
  min-height: 58px;
  resize: vertical;
}
.finish {
  background: #173f3a;
  color: #fff;
  border-color: #173f3a;
}
.completion-form {
  border-top: 1px solid var(--line);
  background: #f7fbfa;
}
.completion-form > small {
  color: var(--muted);
  font-size: 11px;
}
.catalog-cols {
  grid-template-columns: 1fr 1fr;
}
.area-card {
  display: block !important;
  padding: 14px 0 !important;
}
.catalog-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.catalog-head span b,
.catalog-head span small {
  display: block;
}
.member-names {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 9px;
}
.member-names span {
  font-size: 10px;
  background: #eef3f2;
  padding: 5px 7px;
  border-radius: 6px;
}
.member-form {
  margin-top: 12px;
  padding: 12px;
  background: #f7faf9;
  border-radius: 9px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.member-form label {
  font-size: 12px;
}
.member-form.hidden {
  display: none;
}
.category-card {
  display: flex;
  justify-content: space-between;
  align-items: center;
}
.notice {
  margin: 16px;
  padding: 12px;
  background: #fff6df;
  color: #7c601d;
  border-radius: 9px;
  font-size: 12px;
}
.s-finalización-solicitada {
  background: #e4f5ff;
  color: #286c8f;
}
@media (max-width: 1050px) {
  .stats {
    grid-template-columns: 1fr 1fr;
  }
  .two-cols {
    grid-template-columns: 1fr;
  }
  .detail-grid {
    grid-template-columns: 1fr;
  }
  .detail-side {
    display: grid;
    grid-template-columns: 1fr 1fr;
  }
  .detail-side .panel:last-child {
    grid-column: 1/-1;
  }
}
@media (max-width: 760px) {
  .app {
    grid-template-columns: 1fr;
  }
  .sidebar {
    position: fixed;
    left: 0;
    transform: translateX(-100%);
    transition: 0.25s;
    width: 250px;
  }
  .sidebar.open {
    transform: none;
  }
  .mobile {
    display: block;
  }
  .topbar {
    height: 78px;
    padding: 0 13px;
  }
  .topbar h1 {
    font-size: 17px;
  }
  .top-actions .primary {
    font-size: 0;
    padding: 10px;
  }
  .top-actions .primary:first-letter {
    font-size: 16px;
  }
  .content {
    padding: 16px;
  }
  .stats {
    gap: 9px;
  }
  .stats article {
    padding: 13px;
  }
  .stats strong {
    font-size: 24px;
  }
  .toolbar {
    flex-wrap: wrap;
  }
  .toolbar input {
    flex-basis: 100%;
  }
  .toolbar select {
    flex: 1;
    min-width: 145px;
  }
  .form-grid {
    grid-template-columns: 1fr;
  }
  .form-grid .full {
    grid-column: auto;
  }
  .meta {
    grid-template-columns: 1fr 1fr;
  }
  .detail-side {
    display: flex;
  }
  .composer {
    flex-direction: column;
  }
  .login-brand {
    left: 20px;
    top: 20px;
  }
  .login-card {
    padding: 28px;
  }
  .welcome > span {
    display: none;
  }
  .completion-alert {
    grid-template-columns: 1fr;
  }
  .completion-alert form {
    grid-template-columns: 1fr 1fr;
  }
  .completion-alert textarea {
    grid-column: 1/-1;
  }
  .catalog-cols {
    grid-template-columns: 1fr;
  }
}

/* V3: conversaciones y seguimiento con altura limitada */
.quick-icon {
  width: 24px;
  height: 24px;
  display: block;
  margin-bottom: 8px;
}
.detail-grid {
  align-items: start;
}
.ticket-main {
  min-width: 0;
}
.conversation {
  height: 420px;
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
  scrollbar-gutter: stable;
}
.comment > div {
  min-width: 0;
}
.comment p {
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}
.timeline {
  max-height: 390px;
  overflow-y: auto;
  overscroll-behavior: contain;
  scrollbar-gutter: stable;
}
.timeline > div {
  overflow-wrap: anywhere;
}
.monitor-settings {
  display: flex;
  align-items: end;
  gap: 12px;
  flex-wrap: wrap;
  margin-bottom: 20px;
}
.monitor-settings label {
  display: grid;
  gap: 5px;
}
.monitor-settings input {
  width: 100px;
}
.monitor-stats {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}
.attention-row {
  background: #fff1f1;
}
.attention-row td:first-child {
  border-left: 3px solid #d74242;
}
.alert-text {
  color: #b91c1c;
  font-weight: 700;
}
.monitor-table {
  max-height: 430px;
  overflow: auto;
}
.monitor-table th {
  position: sticky;
  top: 0;
  background: #f4f7f7;
  z-index: 1;
}
.monitor-note {
  color: #627674;
  font-size: 13px;
  margin-bottom: 18px;
}
@media (max-width: 760px) {
  .conversation {
    height: 340px;
  }
  .monitor-stats {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

.live-toasts {
  position: fixed;
  bottom: 22px;
  right: 22px;
  z-index: 1000;
  display: grid;
  gap: 10px;
  max-width: 360px;
}
.live-toast {
  display: block;
  background: #142724;
  color: white;
  padding: 16px;
  border-radius: 12px;
  box-shadow: 0 5px 25px #0003;
}
.connection-status {
  color: #65847d;
}
.typing-indicator {
  display: block;
  min-height: 24px;
  padding: 0 20px;
  color: #63867f;
}
.new-messages {
  margin: 8px 20px;
}
.new-messages[hidden] {
  display: none;
}